FAQ's

🌸 Welcome to Lilyflower Milestones

Lilyflower Milestones is a small, family-run independent online shop. The idea for our company came about while celebrating a family 40th wedding anniversary — a day filled with love, laughter, and cherished memories. From that moment, we were inspired to help others celebrate their own special occasions.

We believe every milestone deserves to be remembered. Whether it’s a wedding, birthday, or anniversary, our mission is to share in your joy and create thoughtful gifts that make moments last. We love to celebrate, we love family, and most of all — we love love. 💕

To learn more about our story, visit our About Us page.

🌸 Frequently Asked Questions

1. What products do you offer?

At Lilyflower Milestones, we currently offer two styles of t-shirts — both beautifully made, soft, and crafted to celebrate your special moments in comfort and style.

Gildan 64000 — Our Signature Tee
Most of our collections are made using the Gildan 64000 Softstyle T-Shirt, a much-loved classic known for its perfect blend of comfort and durability. Made from 100% ring-spun cotton, these shirts are soft to the touch with a smooth, slightly fitted feel that flatters all body types.

Each Gildan 64000 tee is crafted with care — lightweight yet sturdy, breathable, and ideal for everyday wear. They strike the perfect balance of quality, softness, and affordability, making them our go-to choice for most milestone collections.

Comfort Colors 1717 — Our Premium Collection
Our Premium Wedding Collection is made using the Comfort Colors 1717 T-Shirt, a step up in luxury and craftsmanship. These tees are loved for their relaxed, lived-in feel and vintage-washed look, achieved through a unique garment-dyeing process that gives each piece a beautifully soft, one-of-a-kind finish.

Like our Gildan tees, Comfort Colors are made from 100% ring-spun cotton, but they’re a slightly heavier weight with a looser, more relaxed fit. This gives them that cozy, effortless vibe that feels instantly comfortable — like your favourite well-loved tee from day one.

Both styles are premium quality, but our Comfort Colors range offers that extra touch of texture and luxury, which is why our Premium Collections are priced a little higher.

2. How long will it take to process my order?

Once you place your order, it enters our production process where your chosen design is printed and prepared especially for you. Production usually takes 1–2 business days, and shipping times vary depending on your location.

You can generally expect your order to arrive within 4–10 days from the date of purchase.

Occasionally, there may be carrier delays that are beyond our control, particularly during busy postal periods. If your order hasn’t arrived within 10 days, please reach out to us at support@lilyflowermilestones.com and we’ll be happy to look into it for you.

If you’re ordering for a specific event or celebration, please ensure you leave sufficient time for your order to arrive before the date of your event. Because each product is made to order, we are unable to accept returns or cancellations once production begins, unless an item is damaged, defective, or incorrect.

We kindly ask customers to plan their purchases with our processing and delivery times in mind, especially for larger or event-based orders. This helps us keep our service running smoothly and ensures every milestone is celebrated without stress.

3. Why do you make your items to order?

At Lilyflower Milestones, every product is made to order — meaning we create each piece especially for you once your order is placed. We choose to do this to help reduce waste and avoid overproduction.

By producing items only when they’re needed, we can make sure every product has a purpose and nothing goes to waste. It’s our small way of doing something positive for the planet and helping create a more sustainable future. 🌿

Each made-to-order piece is lovingly created with care and attention, ensuring your order is fresh, high quality, and made just for you.

4. Can I track my order?

Yes! Provided you’ve given an email address at checkout, you’ll receive tracking details via email once your order has been shipped. This allows you to keep an eye on your parcel’s journey and stay updated on its progress.

Please note that it can take a day or two for tracking information to update after your order has been dispatched, as carriers sometimes need a little extra time to scan and process parcels through their system.

If you haven’t received tracking details after a few days or have any concerns about your delivery, please contact us at support@lilyflowermilestones.com and we’ll be happy to help.

5. What do I do if I haven’t received my package?

If your order hasn’t arrived within 10 days of placing it, please get in touch with us at support@lilyflowermilestones.com and we’ll be happy to look into it for you.

Occasionally, there can be carrier delays that are beyond our control, especially during busy postal periods or holidays. We’ll do our best to help track your parcel and make sure it reaches you as quickly as possible.

When contacting us, please include your order number and the name the order was placed under, so we can assist you promptly.

6. Are your shirts true to size?

Yes — both our Gildan 64000 and Comfort Colors 1717 t-shirts are unisex fit, meaning they’re designed to suit all body shapes and sizes comfortably.

Our Gildan 64000 Softstyle tees have a slightly fitted feel, offering a flattering shape without being tight, while our Comfort Colors 1717 shirts have a more relaxed, laid-back fit with a gentle drape that gives that “lived-in” look and feel.

We generally recommend ordering your usual size for a standard fit, or sizing up if you prefer a looser, oversized style.

You can find full measurements and guidance in our Size Guide to help you choose the best fit for you.

7. What is your returns policy?

Because all of our products are made to order, we don’t hold stock or operate a returns facility. We choose to create each item individually to help reduce waste and avoid overproduction — it’s our small way of caring for the planet while ensuring that every product is made with purpose. 🌿

For this reason, we generally do not accept returns or exchanges unless an item arrives damaged, defective, or incorrect.

If something isn’t right with your order, please don’t worry — we’ll always make it right. Simply contact us at support@lilyflowermilestones.com with your order details and a photo of the issue, and we’ll be happy to help.

You can read our full policy here:
👉 Refund Policy

8. How do I contact you?

We’re always happy to help and love hearing from our customers! 💕

If you have any questions about your order, need assistance, or just want to reach out, you can email us anytime at support@lilyflowermilestones.com. We aim to reply within 24 hours on weekdays and will always do our best to resolve any queries as quickly as possible.

Whether it’s a question about sizing, delivery, or a special occasion you’re planning for — we’re here to make sure everything goes smoothly and your experience with Lilyflower Milestones is nothing short of wonderful. 🌸

Life's Best Moments Happen Together

Think about your favorite memories. The ones that make you smile years later. The stories you tell again and again.

They all have something in common: the people you shared them with.

That's what we believe at Lilyflower Milestones. Life's most meaningful moments aren't about the venue, the decorations, or even the occasion itself—they're about love, togetherness, and the bonds we celebrate.

Why We Exist

We started Lilyflower Milestones because we believe every milestone—big or small—is an opportunity to honor the people who matter most.

Your best friend's wedding. Your parents' anniversary. Your sister's baby shower. Your own milestone birthday surrounded by the people who've been there through it all.

These moments deserve more than just showing up. They deserve to be celebrated with intention. They deserve something that says, "This matters. You matter. We're in this together."

That's where we come in.

We're a Family Business (And We Get It)

As a small, family-run brand, we know firsthand how precious these moments are. We've worn the matching shirts at our own celebrations. We've cried happy tears at weddings. We've gathered around birthday cakes and anniversary toasts.

We're not a faceless corporation churning out generic products. We're a family who genuinely cares about helping you celebrate the people you love—because we celebrate our own people too.

Every design we create, every product we add, every customer we serve—it all comes from a place of understanding that celebrations are how we show love.

What We Believe

We believe celebrations aren't frivolous—they're essential. They're the moments that become your family stories, your inside jokes, your "remember when" conversations years from now.

We believe togetherness is worth honoring. Whether it's your wedding party, your family reunion, or your closest friends gathering for a milestone—when you come together, it deserves to be marked.

We believe every milestone tells a story. And we're honored to be a small part of yours.

More Than Just Apparel

Yes, we make t-shirts and celebration apparel. But what we're really creating are symbols of belonging.

When your bridesmaids wear matching shirts, you're not just coordinating outfits—you're saying, "These are my people. My tribe. My chosen family."

When your family wears matching tees for Grandma's 80th birthday, you're creating a visual reminder: "We belong to each other. This family bond is strong."

When you gift someone a shirt for their special day, you're saying: "I see this moment. I celebrate you. You matter to me."

Our products become part of your photos, your memories, your story. And that's a responsibility we take seriously.




We're Here for ALL Your Milestones

Here's what makes us different: we're not just a wedding brand or a birthday brand. We're a celebration brand.

We're here for:

  • The engagements and the "I do's"
  • The baby showers and the first birthdays
  • The graduations and the new jobs
  • The milestone birthdays and the "over the hill" parties
  • The anniversaries that mark decades of love
  • The retirements and new beginnings
  • Every moment in between that deserves to be celebrated

Because life doesn't just hand you one big celebration—it gives you dozens. And every single one is an opportunity to gather the people you love and say, "This is important. We are important."




Our Commitment to You (And the Planet)

We pour our hearts into every design because we know these aren't just products—they're part of your memories.

As a family-run business, we also care deeply about the world we're leaving for future generations. That's why we're committed to:

  • Using eco-friendly materials whenever possible
  • Implementing responsible production practices
  • Continuously finding ways to reduce our environmental impact

Because celebrating your milestones shouldn't come at the planet's expense. Every celebration can be meaningful and mindful.

You're Not Just a Customer—You're Part of Our Story

Every time you choose Lilyflower Milestones for your celebration, you're trusting us with something precious: your special moment.

That trust means everything to us.

We've had the honor of being part of thousands of celebrations—and every single one reminds us why we do this. Your photos, your stories, your joy—it fuels us. It inspires our designs. It reminds us that what we do matters.

So thank you. Thank you for letting us be a small part of your big moments. Thank you for celebrating with us. Thank you for believing, like we do, that love and togetherness are worth honoring.

Let's Celebrate Together

Whether you're planning a wedding, shopping for a birthday gift, or marking any milestone that matters to you—we're here for it.

We're here to help you celebrate the people you love, the moments that matter, and the bonds that make life beautiful.

Because at the end of the day, life's best moments happen together.

And we're honored to help you celebrate them.

Let's make your milestone unforgettable.


With love,
The Lilyflower Milestones Family